Metal Detail, Inc. is committed to meeting all of our customer’s requirements and specifications. We are continually improving our processes by setting quality objectives and monitoring our progress. Our goals is to maintain 97% or above customer satisfaction.
At Metal Detail, Inc., we are committed to providing high quality machined parts, built to customer specifications. We are trying hard to maintain less than 1% returns from our customers. It is our desire to build a relationship with our customers that will last for many years to come. Whether it is a small quantity prototype part, or a large production volume order, each order will be given the attention and priority it deserves.
Metal Detail, Inc. will also ensure quality performance by reducing product related defects as measured by the number of product related Nonconformance’s that are issued each year.
By sending out customer surveys and analyzing the data on quality of goods, material specifications, delivery time and customer service, Metal Detail, Inc. is ensuring that we are continually improving our processes by monitoring our progress toward achieving our objectives. In doing so, Metal Detail, Inc. strives to maintain a 97% or above customer satisfaction rating.
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